Terms and Conditions
The following Terms and Conditions of Sale apply to all items and games we sell. By making any purchase from the Pinball Machine Company Europe website or store locations, the Purchaser (Buyer) agrees to the terms outlined below.
One-Year Limited Warranty
Our One-Year Limited Warranty, applicable to both new and refurbished products, includes telephone diagnosis, repair, and replacement of defective parts for up to one year after you receive your machine. The warranty also covers labor for the first service call within 30 days of receipt. The warranty excludes abuse, misuse, or unauthorized repairs or relocations. The following products are not covered:
•Pinball machines and arcade games manufactured before 1990.
•Items used in non-residential settings or rental properties.
•Items labeled “as is” in their product descriptions.
Please note that coin mechanisms are not included with purchases and are not covered under warranty.
Product Setup
Some items require assembly, with instructions provided via game manuals or on our website. We are not liable for any damage resulting from improper setup. If setup is conducted by Pinball Machine Company Europe or its authorized representatives, we assume no responsibility for damages to the item or delivery premises, including walls, doors, flooring, or other areas impacted during delivery or setup.
Delivery Times
Pinball Machine Company Europe makes no guarantee, expressed or implied, regarding delivery times. Estimates are subject to change based on payment method, product availability, and the shipping company’s turnaround times.
The shipping address must be accessible by an 18-wheeler truck. If the address is not accessible, any additional charges will be the customer’s responsibility. The customer is also responsible for ensuring the delivery location can accommodate the product’s dimensions. Refusal to accept delivery due to inaccessibility will result in a partial refund under our Returns and Cancellations Policy.
Product Inspection
We recommend unpacking items immediately upon delivery to check for damages, ensuring this is done in the presence of the shipping personnel. Any damage must be noted on the shipper’s paperwork, and you should contact us immediately to report it. Minor damage, such as scratches or nicks, resulting from packaging or transit, does not justify refusal of delivery or a return.
Drop-Shipping and Consignment
We reserve the right to source products from third-party suppliers, who may ship directly to you. Consignment sellers remain anonymous and silent parties to the transaction. Attempting to contact these sources will result in the purchase being considered final and void of any warranty (sold as-is).
Prices
Prices are subject to change without notice due to market fluctuations. Written quotations expire 24 hours from issuance and may be adjusted if specifications, modifications, quantities, shipping methods, or other terms change.
Returns and Cancellations
Orders are prepared for shipment immediately after purchase. To receive a full refund, cancellations must be submitted in writing via email to sales@pingballmachineeurope.eu.com within 24 hours of purchase.
Authorized cancellations or returns are subject to a restocking fee of up to 25% and include shipping and return shipping costs. Refusal to accept delivery will result in a refund of 50% of the purchase price, minus applicable shipping and storage fees.
Legal Fees
Pinball Machine Company Europe is entitled to recover reasonable costs, including attorney fees, for the collection of unpaid sums. Failure to settle outstanding payments may result in the suspension of further deliveries.
Agreement to Terms
By making a purchase, the Purchaser (Buyer) confirms they have read and agreed to all terms, conditions, and policies outlined in this document.
All transactions, agreements, and disputes with Pinball Machine Company Europe are governed by the laws of Germany, specifically in the jurisdiction of Berlin. Any litigation will take place exclusively in the courts of Berlin, Germany.
For further inquiries, please contact us at support@pingballmachineeurope.eu.com